I have been with Eagle Rock for 8 of my 12 years of business, and have loved every minute of it. Having warehoused in other facilities and seeing the difference, my loyalties will always lie with ERF. In the past, at other warehouses, the customer experience was nothing short of awful… rude, inefficient, expensive, and just plain painful. The customer experience at ERF is a breath of fresh air. The warehouse manager, Tony, greets me EVERY SINGLE TIME I visit with a genuine smile, and bends over backwards to make sure I am 100% taken care of, quickly. My main point of contact, Lisa, truly watches my back and works with my systems to ensure that my process is carried out the way I need. Frankly, its a little obnoxious in the best possible way… ERF has a white glove feel to it. Bottom line is that from all the guys in the back to all the ladies in the front, the customer experience is awesome. I have never felt so taken care of anywhere else. They are my warehousing and shipping family, and I love them.

– J. Moore, Winemaker and Partner of Modus Operandi Cellars

We are delighted to have found your company, Eagle Rock Fulfillment, as a tool to better serve our customers and wine club members. Our family-run company is relatively new, quite small, and our production is under 400 cases. The learning curve to understand the wine shipping process and regulations has been steep, and Kerry Smith in particular has been great to work with, knowledgeable, and very helpful! She is efficient yet friendly, and I never hesitate to ask for her help. In addition, when picking up wine from storage, your warehouse staff has also been helpful, cheerful and welcoming. We are looking forward to a long relationship with Eagle Rock!

– N. Kirchhoff, Owner of Kirchhoff Wines

Eagle Rock has been an amazing partner. From warehousing to packing and shipping to managing state shipments, Kerry and the warehouse staff are the most customer service oriented fulfillment center in the business. When we were under tight deadlines, the team at Eagle Rock went above and beyond to turn around our shipments the same day. We are extremely satisfied customers, and look forward to growing our business with Eagle Rock.

– S. Lloyd, Owner of Solid Wine Cellars

I have been extremely pleased with the excellent service of Eagle Rock Shipping. Toni Rosenbrand and her team are friendly and responsive to every request. Shipments go out in a timely manner, and the warehouse is impressively ordered.

– L. Neal of Tierra Roja Vineyard & Winery

The team at Eagle Rock is fabulous to work with. I have been a client for over 4 years now and routinely require shipments of my wine held in storage with little notice. Toni and the team at Eagle Rock is very accommodating with my requests. My wine is properly stored, inventoried and shipped to me from Eagle Rock all over North America. The customer service is very responsive and any questions are replied back quickly. I would highly recommend anyone considering Eagle Rock to do business with.

– R. Anderson, Vice President of Anderson Air